FAQ

We want to hear from you, but maybe we can answer some questions before you call us.

Q: What are your hours of operation?
A: Our hours of operation are:

  • Tempe, AZ  – between 8:00 A.M. and 4:30 P.M., Monday thru Friday. We are happy to schedule appointments after hours and during weekends when possible. Go to our contact page to request an appointment or just give us a call:  480-449-1004
  • Laguna Hills, CA – between 7:00 AM to 11:00 AM and 12:00PM and 4:00 PM Monday thru Friday.  We are happy to schedule appointments after hours and on weekends when possible.  Go to our contact page to request an appointment or just give us a call:  949-446-4953

Q: Do you inventory parts for Stoelting Soft Serve/Frozen Beverage machines and Perfect Fry Ventless/Hoodless Deep Fryers?
A: Yes we do! We have a large inventory of parts for Stoelting and Perfect Fry.

Q: How do you ship?
A: Yes. We ship small shipments by United Parcel Service(UPS) or USPS and for large quantities, by motor freight.

Q: Do you have a service department? If my machine is outside the Phoenix, AZ metro area, how do I get service?
A: No, we don’t.  However, we do provide technical support for Stoelting for areas inside and outside Phoenix, please call us. We usually have a trained technician in your community that we can refer you to.

Q: What states do you cover for sales and service?
A: We cover the states of Arizona, New Mexico, El Paso, Texas, and all of Southern California. Our tech support covers all these areas.  Please keep in mind, we are always training new service companies to further service our customers.  If you are a service company interested in training, give us a call!  (480) 449-1004.